We know life doesn’t always go as planned, and to deal with situations when our clients need help, we have built tools and a team ready to deliver world-class support.
A state-of-the-art, non-stop facility to ensure our clients all over the world remain connected.
A team of experts is ready to be deployed at any time to serve the client in person.
Network Operations Center (NOC)
VIDA’s Network Operations Center is a state-of-the-art facility located at our Santander Teleport providing multi-level tier support for the past 10 years.
Network Operations Center 24/7/365
Provides actionable insights used to improve all aspects of onboard connectivity.
Monitoring and Service Management
Through proprietary software, the support team is pro-actively monitoring Vida’s clients’ networks, performing remote troubleshooting and updates, and escalations whenever necessary.
Project Engineering and Consultancy
Our engineers are available for technical advice and to create tailor-made solutions for clients with specific needs.
VIDA’s field engineers are available to travel for support anytime, anywhere in the world.
In cases when a vessel requires a technician’s visit, VIDA’s team is ready to arrive on-site in 24 hours with an extensive spare part inventory and experience in multiple maritime markets.
Site Survey & Installation
Analyze the status of current onboard hardware and generate solutions for upgrade and installation.
Troubles & Maintenance
Onsite fine-tuning, fixing, updates, and upgrades.
Worldwide Sea Trials
Availability to provide in-person support during the new solution trial or beta phase.