Client Support

We know life doesn’t always go as planned, and to deal with situations when our clients need help, we have built tools and a team ready to deliver world-class support.

NOC

A state-of-the-art, non-stop facility to ensure our clients all over the world remain connected.

Field Services

A team of experts is ready to be deployed at any time to serve the client in person.

Network Operations Center (NOC)

VIDA’s Network Operations Center is a state-of-the-art facility located at our Santander Teleport providing multi-level tier support for the past 10 years.

Network Operations Center

Provides actionable insights used to improve all aspects of onboard connectivity. 24/7/365 

Monitoring and Service Management

Through proprietary software, the support team is pro-actively monitoring Vida’s clients’ networks, performing remote troubleshooting and updates, and escalations whenever necessary.

Project Engineering and Consultancy

Our engineers are available for technical advice and to create tailor-made solutions for clients with specific needs.

Field Services

VIDA’s field engineers are available to travel for support anytime, anywhere in the world.

In cases when a vessel requires a technician’s visit, VIDA’s team is ready to arrive on-site in 24 hours with an extensive spare part inventory and experience in multiple maritime markets.

Site Survey & Installation

Analyze the status of current onboard hardware and generate solutions for upgrade and installation.

Troubles & Maintenance

Onsite fine-tuning, fixing, updates, and upgrades.

Worldwide Sea Trials

Availability to provide in-person support during the new solution trial or beta phase.

Contact us

Need a connectivity solution for your fleet? Have a question for our engineers? We would love to hear from you, contact us and our team will get back to you shortly.

Contact us

Need a connectivity solution for your fleet? Have a question for our engineers? We would love to hear from you, contact us and our team will get back to you shortly.